New Contact Centre a Success As Customers Top 100 a Day

Summary


MORE than 100 people a day are flooding into Swansea Council's contact centre to take advantage of new services launched there.

The Civic Centre-based service has been adapted to accommodate specialist teams which have moved from the Guildhall to offer its new benefit services.

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Extract


New Contact Centre a Success As Customers Top 100 a Day

It is all part of Swansea Council's ambition to create a single point of co...

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